Privacy Policy
Last Updated: March 15, 2025
At doravelynox, we're serious about protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our financial goal tracking platform. We've written this in plain English because legal jargon helps no one.
By using our services, you're agreeing to the practices described here. If something doesn't sit right with you, reach out to us before you proceed. We're always happy to clarify.
Information We Collect
We collect different types of information depending on how you interact with our platform. Let's break it down:
Information You Give Us Directly
When you create an account or use our services, you provide us with certain details. This includes your name, email address, phone number, and financial goals you're tracking. If you contact our support team, we keep records of those conversations too.
- Account registration details including name, email, and contact information
- Financial goals and targets you set within the platform
- Payment information when you subscribe to premium features
- Communications you send to our support team
- Profile preferences and customization settings
Information We Collect Automatically
Like most online services, we gather some technical data automatically when you use doravelynox. This helps us keep things running smoothly and spot any issues before they become problems.
- Device information such as IP address, browser type, and operating system
- Usage patterns including pages visited and features used
- Session duration and interaction timestamps
- Cookie data that helps us remember your preferences
- Error logs and performance metrics
How We Use Your Information
We don't collect data for the sake of it. Everything we gather serves a specific purpose that improves your experience or keeps our service secure.
- Providing and maintaining the financial goal tracking service you signed up for
- Personalizing your experience based on your preferences and usage patterns
- Processing transactions and sending you relevant receipts or confirmations
- Sending important updates about your account or changes to our services
- Responding to your questions and providing customer support
- Improving our platform through analysis of usage patterns and feedback
- Detecting and preventing fraud, abuse, or security incidents
- Complying with legal requirements under Australian law
Important Note: We will never sell your personal information to third parties. Your financial data belongs to you, and we treat it with the respect it deserves.
Data Sharing and Third Parties
Sometimes we need to share limited information with trusted partners who help us run the service. But we're careful about who we work with and what we share.
Service Providers We Work With
We partner with companies that help us deliver our service. These providers only get access to the information they need to do their specific job, and they're contractually obligated to keep it confidential.
- Cloud hosting providers who store our data securely in Australian data centers
- Payment processors who handle subscription transactions
- Email service providers who help us send account notifications
- Analytics services that help us understand how people use our platform
- Customer support tools that help us respond to your inquiries efficiently
When Law Requires It
We may disclose your information if required by Australian law, court order, or government request. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If doravelynox is acquired or merged with another company, your information may transfer to the new owners. We'll notify you before this happens and explain any changes to how your data is handled.
Your Privacy Rights
Under the Australian Privacy Act 1988 and the Privacy Amendment Act, you have several rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal data we have on file. You can do this directly in your account settings or by contacting us.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal compliance purposes.
Export Your Data
Download your financial goals and account information in a portable format that you can use elsewhere.
Opt Out of Marketing
Unsubscribe from promotional emails at any time. Account-related messages will still be sent as needed.
Restrict Processing
Limit how we use your data in certain circumstances, such as while we verify its accuracy.
Exercising Your Rights: To make any of these requests, email us at support@doravelynox.com with your account details. We'll verify your identity and respond within 30 days.
Data Security Measures
Protecting your information is a priority. We've implemented multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.
- Industry-standard encryption for data transmission using TLS 1.3 protocol
- Encrypted storage of sensitive information in Australian-based data centers
- Regular security audits and vulnerability assessments by independent firms
- Multi-factor authentication options for account access
- Strict access controls limiting employee access to personal data
- Automated backup systems with secure off-site storage
- Real-time monitoring for suspicious activity and breach attempts
- Incident response procedures that notify affected users promptly
While we take security seriously, no system is completely foolproof. We encourage you to use strong, unique passwords and enable two-factor authentication on your account.
Data Retention Periods
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of active account plus 12 months | Service provision and support |
| Financial goals data | Duration of active account plus 12 months | Service functionality and user benefit |
| Payment records | 7 years from transaction date | Australian tax compliance requirements |
| Support communications | 3 years from last interaction | Service improvement and dispute resolution |
| Usage analytics | 24 months from collection | Platform improvement and optimization |
| Security logs | 12 months from creation | Security monitoring and incident response |
After these periods expire, we securely delete or anonymize your data. If you close your account, we'll delete most information within 30 days, keeping only what's legally required.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our service work properly and improve your experience. Here's what you should know about them.
Essential Cookies
These cookies are necessary for the platform to function. They handle things like keeping you logged in and remembering your preferences during a session. You can't disable these without breaking core functionality.
Analytics Cookies
These help us understand how people use doravelynox so we can make improvements. They collect information about which features get used most, where users encounter problems, and how long sessions typically last.
Managing Cookie Preferences
You can control non-essential cookies through your account settings. Most browsers also let you block or delete cookies, though this may affect how our service works for you.
International Data Transfers
Your data is primarily stored and processed in Australia. However, some of our service providers operate globally, which may involve transferring data outside Australia.
When we do transfer data internationally, we ensure appropriate safeguards are in place through:
- Standard contractual clauses approved by relevant privacy authorities
- Partnerships only with providers in countries with adequate privacy protections
- Regular assessments of third-party security practices
- Encryption of data both in transit and at rest
Children's Privacy
doravelynox is designed for adults managing their financial goals. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately at support@doravelynox.com so we can take appropriate action.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on the platform.
The "Last Updated" date at the top of this page shows when the most recent changes took effect. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Continued use of our service after policy changes indicates your acceptance of the updated terms. If you disagree with the changes, you can close your account at any time.
Complaints and Disputes
If you have concerns about how we've handled your personal information, we want to hear about it. Here's how to raise a complaint:
- Email our privacy team at support@doravelynox.com with details of your concern
- We'll acknowledge your complaint within 48 hours
- We'll investigate and respond with our findings within 30 days
- If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)
OAIC Contact: If you believe we've breached the Australian Privacy Principles, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your data? Get in touch with us.